Data We Collect

If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw so we can help you as soon as possible.

The Helpdesk Button runs a package of scripts that looks at the following:

Currently Logged in User Account
Computer name and hardware identifiers
Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.
Network and WIFI connection information and diagnostics
Hardware Status
Running Processes
Recent Event Viewer Logs
Recent Website History
Custom scripts and information as added by your helpdesk.

Our goal is to maintain your privacy and to just gather the key things that will help you to get your issue resolved as quickly as possible.

No information is sent to us until you submit your Problem Details.

If you have any other questions about the data collected, contact us.

Most businesses struggle in maintaining their technology. We have a process that maintains this technology so you can focus on your business that provides peace of mind knowing the technology will always be available.

Your Hometown Technology Professional with a Heart of an Educator

Office

57405 Horseshoe Court
Goshen, IN 46528

P: 574-385-9996
E: info@ma3sp.com

Office

Links

Socials